What Customer Service

Has customer service gone the way of the rotary phone? I mean you see them every now and then, but they are not being used often. LOL.

I was paying for a paint night and I was looking over the website to see if I could bring my own food. I couldn't find the information so I send a message over FB to ask about it. The message she sends me was rude..."You can find the information on the website, but yes can you bring food. " Thanks, dang. I didn't want to shoot back at her and tell her that I looked, because I did really look. I just couldn't find the information. I mean, maybe your website is just jacked up and if I can't find the information then it might need to be moved. Just answer the question as nicely as I asked. WOW.

Another instance of poor customer service. I guess I understand this one, but it could have been handled better...

I rent tons of cars through AVIS rental car. Like every month and sometimes 2 or 3 times a month. The same lady that I rent from works the counter every time. Sometimes I schedule a pick up at 8 am when the counter opens and she's not there. I prepay online and I have a premium card that is supposed to allow me to just grab the keys and go. So why do I always have to wait when I reserve at 8am? It's happened at least 3 out of 4 times.  Because I've been renting cars every month for the past 3 years I would say that I"m a loyal customer. So why am I not treated like that? I guess this is where my "privilege" mentality is coming it at, but without loyal customers some businesses will fail. So I spend money in exchange for good customer services.  Well, the last straw was when I pick up the keys to a vehicle, but I didn't necessarily pick up the vehicle because I didn't have the time. However, upon picking up the keys at 9pm, there were two services lights on in the car. I was supposed to drove to St. Louis to get to a concert at 11pm. WHAT am I supposed to do with bells and alarms going off in the car. Luckily I cancelled going to the concert, so I just drove the car home and took it back the next day. WHY OH WHY was I charged for gas? WHAT? I drove 12 miles and the was still on full. I called an argued with the lady and told her that I should not be charged because I could not even drive the car. She tried to say that all I had to do was call the roadside assistance. WHAT? Why would I even do that and be late to where I"m going? I guess if I had time I would do that, but I had no time for that. So I just didn't go. I paid for a useless car as least give me the benefit of the doubt and not charge me for gas. DANG. She finally relented and said she would waive the charges this time.

WOW...I haven't been back to AVIS rental car.